FAQ


Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions, please send us an email at customerservice@jewellica.com

What payment methods do you accept?
  • We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.
 How secure is my online order?
  • When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
From where can I place an order?
  • You can place an order from any country. We ship Worldwide!
Who can I contact if I have a problem with my order?
  • If you have any problem with an order, please contact us immediately at customerservice@jewellica.com
Will I receive a confirmation number when I place my order?
  • Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.
Where is your company located?
  • We have an office in Dublin, Ireland
  • Supply warehouses in USA & China
  • High-Quality vendor contacts in China
Where do you ship from?
  • We ship from our partnered warehouses & factories located in the US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
How long does it take to process and ship out my order?
  • Generally, it takes between 1-2 business days to process and ship out orders. Depending on order volume and availability, orders may take up to 5 business days on certain occasions.
How long will it take for my items to arrive?
  • It will usually take 15-30 business days for all orders to arrive. Shipping times vary from product-to-product based on demand and shipping location.
Can I change my shipping address after placing an order?
  • Please be advised that your shipping address cannot be revised after the order has been processed or shipped.
How long will it take to receive a tracking number?
  • It will usually take between 2-5 business days.
Will, I (the customer) have to pay customs?
  • For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.
If I enter my email address will you sell my information?
  • We do not sell any customer information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.